Smokace Casino Terms & Conditions

You may generally have only one player account unless we approve otherwise. We may decline an application, suspend an account or close an account where information cannot be verified, where duplicate accounts are identified, or where we reasonably believe the service is being misused. Account registration does not guarantee continued access to every product or feature.

To meet legal, regulatory, security and risk-management obligations, we may ask you to provide identity, age, address, payment or source-of-funds information. You must provide requested information within the required timeframe and ensure that it is genuine and up to date. We may restrict deposits, withdrawals, gameplay or other account functions while checks are being completed. Any information supplied will be handled in accordance with the Privacy Policy and applicable privacy law.

You must not interfere with the operation or security of the website. Prohibited conduct includes using bots, automated software, scripts, scraping tools, exploits, malicious code or methods intended to gain an unfair advantage. You must not manipulate games, payment processes, promotions, other players or the results of any service. Collusion, attempted fraud, chargeback abuse and the use of stolen or unauthorised payment methods are also prohibited.

If we identify suspected fraud, unlawful activity, technical manipulation or a serious breach of these terms, we may take appropriate action. This may include refusing transactions, limiting access, suspending or closing an account, cancelling affected activity and retaining or recovering amounts where permitted by law. We will follow applicable legal requirements and any relevant dispute or review process.

Account closure

You may ask to close your account at any time. You should withdraw any available balance before requesting closure, subject to verification and applicable rules. We may also suspend or close an account where required by law, for responsible gambling reasons, for security purposes, or following a breach of these terms. Closure does not remove obligations that arose before the closure date.

Promotions, bonuses and competitions may be subject to separate promotional terms. Those terms will explain eligibility, time limits, qualifying activity, contribution rules, wagering or playthrough requirements, withdrawal conditions and any restrictions. You should read the full promotional terms before accepting an offer. We may withdraw or amend an offer where permitted, but will not do so in a way that unlawfully removes an entitlement already earned.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before playing, take regular breaks and never gamble with money needed for essentials. Do not gamble when distressed, under the influence of alcohol or drugs, or when trying to solve financial problems. Account tools may be available to help you set deposit limits, time limits, cooling-off periods or a self-exclusion request. Use these tools if gambling is no longer enjoyable or feels difficult to control.

We may provide information about support services and safer gambling options. If you are concerned about your gambling, seek help from an appropriate professional or support organisation. You can also contact us through the available support channel on the website to ask about account restrictions or responsible gambling measures. No support measure can guarantee that gambling-related harm will be prevented, so you should use independent support where needed.

Complaints and liability

If you have a question or complaint, please contact Smokace Casino through the support method made available on the website. Include enough information for the matter to be reviewed, such as your account details, relevant dates and a clear description of the issue. We may ask for further information and will handle the matter according to our internal process and applicable requirements.

To the extent permitted by law, the website and services are provided subject to availability, and we do not guarantee uninterrupted access or that every feature will always be error-free. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to those rights, our responsibility for loss connected with the service will be limited to the extent permitted by law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary, and the remaining provisions will continue. These terms are intended to be interpreted consistently with applicable Australian laws and any mandatory requirements that apply to the service. The version published on the website is the current version, so you should review it before using your account.